Shipping

All standard shipping is included within the online shop. This includes 3-5 working day delivery to UK. Excluded Locations: Channel Islands, Isle of Man, Scottish Highlands, Northern Ireland, Scottish Islands, Scilly Isles, Isle of Wight, PO Box numbers and some inner London addresses.

Upgrades to excluded locations including Europe and worldwide can be obtained by calling sales on 01782 776321. Special prices will be given depending on the customers requirements.

Upgrading to a Next working Day Delivery service is TBA and dependent on UK postcodes. You can upgrade to next day service on orders placed 14.30pm Mondays -Thursday or on orders placed by 12.30PM on Fridays. Goods will be dispatched same day as required, stock levels allowing. Please call for price and availability 01782 776321

Returns Policy

Goods are inspected prior to packaging for damages, so should reach you in perfect condition. In the rare instance that an item appears damaged, you must report any damages or shortfalls within 24 hours of the receipt of the parcel to our Customer Services department. We cannot accept claims for damaged items once 24 hours has passed.

In all instances, we will ask for photographs of any damages, so please do not be offended if we ask you. This is a requirement from our couriers to support any damage claims.

If you suspect your goods may be damaged, or the packaging appears damaged, please sign ‘unchecked’ when signing for your delivery.

Goods returned for credit must be of the Company’s current specification, undamaged and with packaging intact. The Company will only accept them back after obtaining a returns number, issued by Goods inward. You are responsible for returned postage cost unless the item is and as result of our error or defective. In which case we will arrange collection.

You should expect to receive your refund within four weeks of Electro-Wind Ltd receiving the goods, however in most cases you will receive a refund more quickly. For any return requests please contact our sales team on 01782 776321.

Cancelled orders may be subject to a handling charge.